Refund Policy
Last updated: 27 August 2026
This policy applies to orders placed through amyrahijab.com.
Change of mind and incorrect selection
We do not accept returns, exchanges, or refunds if you change your mind, select the wrong colour or size, dislike the material, or no longer want the item. Please check all product details and your selected variant before completing payment. Colours may appear slightly different depending on screen settings and lighting.
Damaged, defective, wrong, or missing items
Please contact us at amyrahijabgroup@gmail.com within 7 calendar days after delivery if:
- an item arrives damaged or defective;
- we sent an item different from your order; or
- an item is missing from your parcel.
Include your order number and clear photos or video of the item, parcel packaging, and shipping label. Keep the item unused, unworn, unwashed, free from stains, makeup, perfume, or other scents, and with its original tags and packaging where reasonably possible.
Return approval
Do not send an item back before receiving our written approval and return instructions. After verification, we may offer a replacement, resend a missing item, or issue an appropriate partial or full refund. For an approved return caused by a damaged, defective, or incorrect item, we will arrange the return or reimburse reasonable return postage according to our instructions.
Refunds
Approved refunds are issued to the original payment method within 7 working days after approval or inspection of the returned item. Your bank or payment provider may require additional time to display the refund. Original shipping charges are refunded only when the whole order is affected or where required by law.
Consumer rights
Nothing in this policy limits any rights or remedies that cannot be excluded under Malaysian law.
Contact
Email: amyrahijabgroup@gmail.com